At GNJwel.com, we aim to provide a seamless shopping experience. Please read our Refunds & Cancellations Policy carefully before making a purchase.
1. Order Cancellations
- Orders can be canceled within 48 hours of placing them.
- Once the order is shipped, it cannot be canceled.
- To cancel an order, contact us at gnjwel7@gmail.com OR +91 9328240285.
- Refunds for canceled orders will be credited within 2-3 business days.
2. Returns & Refunds
- Customers can request a return within 2-3 days of receiving the order.
- Items must be unused, in original packaging, and with all tags intact.
- Refunds will be processed after inspection and may take 2-3 business days.
3. Refund Process
- Refunds will be issued to the original payment method.
- If the payment was made via COD, refunds will be processed through bank transfer.
- Processing time: 2 to 3 business days.
4. Damaged or Defective Items
- If you receive a damaged or defective product, contact us within 48 hours of delivery.
- Provide order details and images for verification.
- We may offer a replacement or full refund based on the situation.
- Replacement Time Frame: The replacement order will be delivered within 7 days from the date of receiving the damaged or defective item.
5. Late or Missing Refunds
- If you haven’t received a refund, check your bank account first.
- Contact your bank or payment provider as processing times may vary.
- If the issue persists, reach out to us at gnjwel7@gmail.com OR +91 9328240285.
6. Changes to Policy
- We reserve the right to update this policy at any time without prior notice.
For refund or cancellation queries, contact us at:
- Email: gnjwel7@gmail.com
- Phone: +91 9328240285
- Trade name: Gn international
- Address: Nilkanth Park Society Street No.2 Corner, Mehulnagar Main Road, Near Nilkanth Cinema Devpara, Rajkot-360002